Contact information:
Tenant Department - For any questions about your LEASE, RENT, KEYS, CLEANING and ETC.
Email: tenants@dkrem.ca
Phone number: 437-933-8224

Maintenance Department – For all maintenance requests/inquiries, we require our tenants to first contact the building front desk or building management office, then send us a maintenance request if the maintenance must be done by the landlord as outlined on the Maintenance Request page. Someone from our team will get back to you within 24 hours.
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Make sure you bookmark this website/page so you can refer to it whenever you need it. But before you do, please complete the following initial steps:
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1) Required Documents
Make sure you have submitted all required documents (hydro registration, insurance confirmation, post-dated cheques, key deposit, etc.) to your realtor - NOT TO DK REAL ESTATE MANAGEMENT.
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2) Building Registration Form
Please submit all required condominium registration forms (elevator booking, tenant registration, inter-phone registration, parcel waiver, etc.) to your building concierge/building management - NOT TO DK REAL ESTATE MANAGEMENT.
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2)  Move-In Checklist
Fill out the 'Move IN/OUT Checklist & Tenant Contact Info' form within FIVE (5) calendar days of moving in and send the form and photos to movein@dkream.com Subject line: Address - Move-In Checklist.
 
** Please attach any and all supporting photos/videos for verification. If we do not receive this form within the due time frame, you are acknowledging that there are no damages/deficiencies in your unit and will be liable for any damages/deficiencies that are found during the pre-move inspection when you submit a termination notice, unless (of course) these are damages/deficiencies that arise due to normal wear and tear.
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We are always available when you need us, but we encourage our tenants to be resourceful. Building concierges/management are often great, so take advantage of them being right there when you need them.
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For emergencies such as a water leak, please contact the building concierge/front desk for immediate assistance, then contact us with any updates and further steps. Please be mindful of what qualifies as an emergency when you call. The details on emergencies are outlined on the EMERGENCY page.
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Once again, welcome and we hope you love your new home!